Full job description
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
- Address customer concerns and resolve complaints effectively while maintaining a positive image.
Problem Resolution:
- Troubleshoot customer issues, ensuring timely resolution.
- Escalate complex problems to relevant teams and follow up to ensure resolution.
Product/Service Knowledge:
- Stay updated on company products, services, and policies to provide accurate information.
- Educate customers about product features and benefits.
Documentation and Reporting:
- Log customer interactions, inquiries, and resolutions in the system accurately.
- Prepare and submit regular reports on customer feedback and recurring issues.
Team Collaboration:
- Work closely with other departments to address customer issues and enhance the overall customer experience.
- Participate in team meetings, training sessions, and process improvement initiatives.
Continuous Improvement:
- Identify opportunities for improving customer support processes and suggest actionable solutions.
- Keep up with industry trends and best practices to enhance service delivery.
Job Types: Full-time, Permanent, Contract, Fresher
Keep up with industry trends and best practices to enhance service delivery.
Job Types: Full-time, Permanent, Contract, Fresher
Pay: AED3,000.00 - AED3,200.00 per month
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